14. Arrival and departure
Every destination has its own rules concerning the check-in & check-out, however the usual check-in period is between 16:00 - 20:00 and the check-out is between 8:00 - 10:00. This information can also be found by the 'Particularities' of the accommodation on the website. The booking agent confirms the exact check-in and check-out times when sending the Check-in Instructions to the renter, after the receipt if the final / full payment of the rental fee. The renter should inform the key holder if they expect to arrive outside the check-in hours. In the event that the renter arrives outside the possible check-in hours, the accommodation provider is authorised to charge for the extra service for handing over the keys.
On the day of departure the renter must vacate the accommodation before 10:00. Failure to do so gives the accommodation provider the right to charge the renter, the renter may lose the full breakage deposit as a result. Upon departure the renter is expected to leave the accommodation in decent condition, that is generally clean (the trash must be brought to the assigned containers on the street, the fridge must be left empty and the dish washed must be left clean, the crockery should be washed and stored in the cupboards). The furniture and other items in and around the accommodation should be put back in their original location (as upon arrival).
The accommodation provider carries out the final check of the accommodation. If by the check-out the villa is not returned in the same condition as it was by the arrival, than the accommodation provider or the booking agent have the right to charge for the extra cleaning and deduct these costs from the security deposit.